Terms of Service

1. Agreement to Terms

By placing an order, creating an account, or using any FRENZY.BOT service ("Services"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our Refund Policy. If you do not agree, do not use our Services.

"FRENZY.BOT," "we," "us," and "our" refer to FRENZY.BOT and its parent entity, Frenzy. "You" and "your" refer to you, the client.

2. What We Provide

FRENZY.BOT builds, deploys, and manages custom AI experts on dedicated cloud infrastructure. Our standard service includes:

• A custom AI expert built around your business data and documents
• A dedicated virtual private server (VPS) provisioned exclusively for your account
• A management dashboard and client portal
• RAG (Retrieval-Augmented Generation) pipeline setup and data ingestion
• Ongoing platform updates, server maintenance, and technical support

Additional services such as integrations, automation workflows, fine-tuning, and custom development are available as add-ons and are scoped separately.

3. Pricing and Payment

Setup Fee

There is no setup fee. We offer a 14-day free trial. If you cancel during this time, you will not be charged. Current pricing is listed on our Pricing page.

Monthly Service Fee

After your complimentary hosting period (currently 2 months from order date), a recurring monthly fee is charged for continued hosting, maintenance, monitoring, and platform updates. This fee is billed monthly in advance.

Late Payments

• Invoices are due on the date issued
• A 7-day grace period is provided for overdue invoices
• After 7 days overdue, your services may be suspended without further notice
• After 30 days overdue, your account may be terminated and data deleted
• Late payments may incur interest of 1.5% per month or the maximum allowed by law

Third-Party Costs

AI model usage costs (via OpenRouter or similar providers) are paid directly by you to the provider. We do not mark up these costs. You are responsible for maintaining your own API keys and provider accounts.

4. Refund Policy

We offer a 14-day free trial from the date your order is placed. If you cancel your service within this window, your payment method will not be charged.

After the 14-day trial, no refunds are available. By continuing to use the service past day 14, you confirm your commitment to the engagement and the recurring monthly plan.

For complete details, see our Refund Policy.

5. Software License (SaaS)

This is a Software-as-a-Service (SaaS) license agreement. Here's what that means in plain terms:

What You Get

Upon starting your trial, we grant you a non-exclusive, non-transferable license to use the custom AI expert we build for you, including:

• Your custom implementation (frontend, configuration, branding, data pipelines)
• Your knowledge base and all ingested documents
• Your dashboard, analytics, and management tools
• Access to your dedicated server and all services running on it

License Conditions

Your license to use the service remains active for as long as your monthly fee is current. Specifically:

What We Retain

FRENZY.BOT and its parent entity, Frenzy, retain all rights to our core platform, underlying architecture, proprietary frameworks, methodologies, and general knowledge. Nothing in this agreement prevents us from building, selling, or licensing similar AI services to other clients.

In simple terms: your custom build is yours under license. Our platform and tools are ours.

6. Self-Hosting and License Buyout

We believe in transparency and no vendor lock-in. If you decide you want to run your AI expert entirely on your own infrastructure — independent of FRENZY.BOT — you can do that.

The Migration and License Buyout

To take full, permanent ownership of your custom implementation and move it to your own servers, a one-time Migration and License Buyout Fee of $1,995 applies. This covers:

• Full source code transfer — your custom implementation, configuration files, and deployment scripts
• Knowledge base export — all your ingested documents, vector databases, and RAG pipeline data
• Migration assistance — up to 4 hours of engineering support to help you set up on your own infrastructure
• Perpetual license — the right to use, modify, and deploy your custom build indefinitely without further payments to FRENZY.BOT

The buyout option is available at any time while your account is in good standing (no overdue invoices). To initiate, contact us at info@frenzy.bot.

7. Your Responsibilities

As a client, you agree to:

• Provide accurate and complete information needed for service delivery
• Respond to requests for feedback and approvals in a timely manner
• Provide necessary access to systems, data, and resources as needed
• Comply with all applicable laws and regulations when using our Services
• Not use our Services for any illegal, harmful, or unauthorized purposes
• Keep your login credentials, API keys, and access tokens secure
• Not attempt to reverse-engineer, resell, or redistribute our platform or tools

8. Service Delivery

Timeline

Delivery timelines are provided in good faith but are not guarantees. Actual delivery depends on project complexity, client responsiveness, and unforeseen technical challenges. We begin work immediately after payment is received.

Service Level

• Uptime Target: 99.9% for managed infrastructure services
• Support Response: Within 4 hours for critical issues during business hours
• Scheduled Maintenance: Announced at least 48 hours in advance

Warranty

We warrant that services will be performed in a professional and workmanlike manner. For 30 days after initial delivery, we will correct any defects in our deliverables at no additional charge.

9. Cancellation, Suspension, and Termination

Cancellation by You

You may cancel your monthly plan at any time by providing 30 days' written notice via email to info@frenzy.bot. Your services will remain active until the end of your current billing period, after which they will be suspended.

If you cancel your service after the 14-day trial window, no refunds will be provided for any fees already charged. See our Refund Policy for details.

Suspension for Non-Payment

If your monthly payment is overdue by more than 7 days, we may suspend your services without further notice. Your data will be preserved for 30 days following suspension. After 30 days of non-payment, we reserve the right to permanently delete your data and terminate your account.

Reactivation

If your account is suspended (not terminated), you can reactivate at any time by settling any outstanding balance. We will restore your services promptly after payment is confirmed.

Termination by FRENZY.BOT

We may terminate your account immediately and without refund if:

• Payment is more than 30 days overdue
• You materially breach these Terms
• You use our Services for illegal activity
• You attempt to reverse-engineer, copy, or redistribute our platform
• You initiate a fraudulent chargeback for services rendered

Effect of Termination

Upon termination, all outstanding fees become immediately due. Your server and services will be shut down. If you need your data exported, you must request this before termination or within the 30-day data retention window. We are not obligated to retain data after termination.

10. Third-Party Software and Services

Our services integrate with third-party APIs and platforms (such as OpenRouter.ai for AI models, and various open-source tools). You are responsible for:

• Creating and maintaining your own accounts with these providers
• Complying with their respective terms of service
• Paying any costs charged by those providers directly

We are not responsible for outages, changes, or issues caused by third-party providers.

11. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement. This obligation survives termination.

Confidential information does not include information that:

• Is or becomes publicly available through no fault of the receiving party
• Was already known to the receiving party before disclosure
• Is independently developed without use of confidential information
• Is required to be disclosed by law or legal process

12. Warranties and Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that AI responses will be accurate, complete, or error-free. AI models are tools — they can make mistakes. You are responsible for reviewing and validating any output before acting on it.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the total amount paid by you in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We are not liable for loss of profits, revenue, data, or business opportunities
• We are not responsible for third-party service failures, API outages, or AI model behavior

14. Indemnification

You agree to indemnify and hold harmless FRENZY.BOT, its parent entity Frenzy, and their officers, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Content, data, or documents you provide to us for ingestion
• Any claims made by your end users related to AI-generated content

15. Dispute Resolution

We believe in solving problems directly. Any disputes shall be resolved through:

• Step 1: Good faith negotiation between the parties
• Step 2: If negotiation fails within 30 days, binding arbitration in accordance with applicable rules
• Venue: Arbitration shall be held in Florida, United States
• Fees: The prevailing party shall be entitled to recover reasonable attorneys' fees

16. Force Majeure

Neither party shall be liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labor strikes, internet outages, government actions, or pandemic-related disruptions.

17. General Provisions

• Governing Law: These Terms are governed by the laws of the State of Florida, United States
• Entire Agreement: These Terms, together with any service agreements, our Refund Policy, and our Privacy Policy, constitute the entire agreement
• Amendments: We may update these Terms by posting the revised version on our website. Continued use after changes constitutes acceptance
• Severability: If any provision is found invalid, the remaining provisions remain in full effect
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights freely
• Notices: All notices to FRENZY.BOT must be sent in writing to info@frenzy.bot

18. Contact Information

For questions about these Terms, please contact us: